crickej Privacy Policy
The security of your personal information is our highest priority. Learn in detail how your information is collected, stored, and kept secure at crickej.
Introduction and Scope
crickej (referred to as "we", "us", or "the platform") provides a safe and trustworthy online betting and casino service for users in Bangladesh. This privacy policy document explains what information we collect about you when you use crickej's website or services, why we collect it, how we use it, and the circumstances under which it may be shared with third parties.
By using crickej's services, you are considered to have accepted the terms of this privacy policy. Our services are intended only for individuals aged 21 or older.
This privacy policy may change from time to time. If any significant changes are made, we will inform you by email or through a notification on the platform. We ask that you always read the latest version of this page.
1. Types of Information Collected
Various types of information are collected when you register and use services on crickej. Below is a detailed description of the information we collect:
Information You Provide Directly
When you create an account or use services on crickej, you provide the following information yourself:
- Full name and date of birth (for age verification)
- Valid email address and mobile number
- Permanent address and national ID or passport details (for KYC verification)
- Preferred payment method — bKash, Nagad, Rocket, or bank account details
- Login credentials (username and password, stored with secure encryption)
Automatically Collected Information
The following information may be collected automatically through technical means while you browse our platform:
- IP address and device type
- Browser name and version
- Time and date of website access (according to Bangladesh Standard Time — UTC+6)
- Which pages you viewed and how long you spent on them
- Cookies and session tracking data
Transaction-Related Information
We store the following information related to financial transactions:
- Deposit and withdrawal amounts and dates
- Reference numbers of payment methods used
- Betting history and game logs
- Details of bonus usage
2. Purpose of Using Information
We use your information only for legitimate and necessary purposes. Each purpose is described in detail below:
Service Delivery and Account Management
The information collected is essential for creating, verifying, and managing your account. This includes the login process, processing financial transactions, and delivering gaming services without interruption. Your information is needed to correctly process all crickej financial transactions — from a minimum deposit of ৳200 to withdrawals of ৳1,000 or more.
Identity Verification and KYC Compliance
As part of the "Know Your Customer" (KYC) process in line with international standards, we verify the age and identity of every user. Opening an account for anyone under 21 years of age is strictly prohibited. Documents submitted are stored with the highest level of protection.
Fraud Prevention and Security
We monitor login activity to protect your account and prevent unauthorized access. Suspicious transactions are flagged automatically and, if necessary, an account may be temporarily suspended.
Customer Support and Communication
We use your contact information to respond to your questions or complaints, send relevant account-related notifications, and keep you informed about important service updates. This information is also used to operate crickej's 24/7 live chat support.
Service Improvement and Analytics
We continuously improve the platform experience by analyzing user behavior data. We analyze which games or features are most popular and where users are encountering issues, to ensure better service.
3. Information Sharing and Disclosure
crickej never sells your personal information or provides it to third parties for commercial purposes. However, sharing information may be legally required or essential for the service in certain circumstances:
Payment Processing Partners
To process financial transactions, we work with payment gateways such as bKash, Nagad, Rocket, and bank transfers. Only the minimum information necessary to complete a transaction is shared with these partners. These partners are governed by their own privacy policies.
Legal Obligations
We may be required to disclose information to the relevant authorities in compliance with court orders, government directives, or any other legal obligations. In such cases, we will make every effort to notify you in advance where legally possible.
Technology Service Providers
Server hosting providers, data analytics providers, and game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others) are our technology partners. Information shared with them is limited to service delivery and is protected by confidentiality agreements.
4. Methods of Data Protection
To ensure the protection of your information, crickej maintains multiple layers of industry-standard security:
SSL Encryption and Data Security
All information transmitted on our platform is protected by SSL (Secure Sockets Layer) encryption technology. Your password is never stored in plain readable form — it is always stored as an encrypted hash.
Access Control
Only authorized staff may access your information when necessary. Every access is logged and regularly audited. Our staff work under a pledge to maintain confidentiality.
Data Retention Period
Information will be retained for as long as your account is active, and for a specified period after account closure as required by law. Financial transaction records are retained in accordance with applicable regulations in Bangladesh.
5. Cookies and Tracking Technology
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. crickej uses cookies for the following purposes:
- To keep your login session active
- To remember your preferences and language settings
- To monitor platform performance
- To detect fraud and ensure security
Cookie Controls
You can disable cookies from your browser settings. However, disabling cookies entirely may cause some important platform features to not work correctly. It is recommended to keep essential cookies active to maintain service quality.
6. User Rights
You have the following rights over your personal information:
Right to View and Correct Information
You can log in to your account at any time to view and update your stored information. If any information is incorrect, let our support team know and we will correct it promptly.
Right to Delete Information
In certain circumstances you may request the deletion of your information. However, information required to fulfill legal obligations or to resolve existing disputes may not be able to be deleted. Processing this type of request may take up to 30 business days.
Right to Opt Out of Direct Marketing
If you do not wish to receive promotional emails or messages from crickej, use the "Unsubscribe" option at the bottom of any message, or notify our support directly. Essential account-related messages (such as transaction confirmations and security alerts) cannot be turned off.
Right to a Copy of Your Information
You may request a copy of the information stored about you at crickej. Submit this request by email: [email protected] — we will respond within 30 business days.
7. Protection of Minors
Prohibition for Those Under 21
crickej's services are for individuals aged 21 or older only. We never knowingly collect or process information from anyone under 21. If a minor attempts to create an account, it will be closed immediately and the related information will be deleted. If you believe a minor is using our platform, please contact us immediately.
8. Third-Party Links and Services
Limitations of External Services
When you navigate from the crickej platform to the services of payment gateways or game software providers, you will fall under their own privacy policies. In those cases, crickej's privacy policy will not apply. We therefore recommend reading the privacy policies of such third-party services before using them.
9. Policy Changes and Notifications
Process for Changes
crickej reserves the right to change, amend, or update this privacy policy at any time. If any significant changes are made, we will:
- Send a notice to your registered email
- Display a notification when you log in to the platform
- Update the "Last Updated" date at the top of this page
Continuing to use the platform after a change is made will be considered acceptance of the new policy.
10. Contact Us
If you have any questions, concerns, or information requests about this privacy policy, do not hesitate to get in touch with us. Our team is ready to provide full service in English.
Your privacy is our priority. crickej keeps your information secure with SSL encryption and industry-standard security measures. Trust our fair play policy and reliable platform.